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Refunds & Replacements

Each item is carefully selected and packaged, which means the vast majority of gifts arrive in fantastic condition.

However, should you ever receive a faulty gift from us, please let us know immediately.

New Zealand Orders

We will organise our courier to collect it at a time and place that’s convenient for you. All you need to do is carefully repackage gift for the courier to pick it up.

Once we’ve received and inspected the item, we will either provide a replacement or refund for the gift, as instructed by you.

International Orders

For overseas customers we will provide a refund of the faulty gift upon receipt and inspection. What’s more, we will refund the initial delivery cost and ask that you cover the cost of returning the item back to us.


If for any reason you would like to cancel your order, you can do this up until the order has been dispatched. We will provide you with a full refund within 48hrs.

If your order has already been dispatched, then please refer to our returns and exchanges process.